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Cerebral Palsy Alliance (ABN 45 000 062 288) (CPA) is registered as a charity with the Australian Charities and Not-for-Profit Commission (ACNC). CPA is a public benevolent institution endorsed as a Deductible Gift Recipient (DGR) to access certain tax concessions by the Australian Taxation Office (ATO).
These terms and condition are governed by the law in force in the State of New South Wales, Australia.
CPA may change these terms and conditions at any time and you agree to these terms and conditions as amended from time to time.
Notice of any changes to these terms and conditions will be provided by publishing on this website. Where the changes affect your regular donations or direct debit request, we will notify you by giving you at least 30 days written notice.
Pricing and transactions on this website are stated in Australian Dollars (AUD).
Donations can be made in the form of one-off donations, regular donations or bequests. CPA will determine where the funds are directed within its activities and charitable objectives. Where a donation is designated for a specific purpose, CPA will use its reasonable endeavours to direct that donation to that purpose.
Donations of $2 or more to CPA are tax deductible, depending on your personal tax position. Donors making one-off donations of $2 or more will receive a receipt for each donation and receipts for regular donations are sent to supporters at the end of each financial year. CPA accepts anonymous donations but is unable to provide a tax deductible receipt to the supporter in these circumstances.
To ensure that your donation amount remains impactful and unless you advise otherwise, you agree to reasonable increases to your regular donation amount to cover future rises in cost, capped at the CPI Index (All Groups) annually. Any changes to your donation amount will be notified to you in writing at least 30 days in advance.
If you wish to cancel, defer or make changes to your regular donation arrangement, please notify us by calling 1300 136 140  or emailing donorsupport@cerebralpalsy.org.au at least 14 days before the next donation day. Please provide details of your donation arrangement, such as your name, address, and supporter number.
You must ensure that there are sufficient clear funds available in your account for deductions to be made. Please check your account statement to verify that the amounts debited from your account are correct.
The Direct Debit Request Service Agreement also applies, please ensure that you have read and understood these terms and conditions.
CPA will debit your selected account or card on or around the chosen due date and regularly thereafter according to your chosen donation frequency. When the scheduled payment date falls on a public holiday the donation will be processed on or around the closest business day.
The following payment schedules are for reference only and may be subject to change.
If you sign up to a regular donation via credit card through our website, your first donation will be taken instantly. The second donation will be taken on a Wednesday, at least 4 weeks after the first payment, and then every 4th Wednesday thereafter. If you sign up to a regular donation via other channels such as mail, phone or directly with one of CPA’s fundraisers, your first donation will be taken on the agreed date and then every 4 weeks thereafter.
If you choose to donate via Paypal, your first donation will be taken instantly and every 4 weeks thereafter.
CPA is committed to having an environment where feedback and complaints are welcomed, and we view issues raised as an opportunity to improve. Anyone may make a complaint or provide feedback.
We are committed to ensuring that anyone is able to make a complaint easily and it is dealt with quickly, fairly and sensitively. We will make every effort to resolve the complaints we receive to the satisfaction of everyone involved.
For details, please refer to the Feedback and Complaints section of Policies
Any request for refund of contributions already donated to CPA by a supporter will be considered and determined on a case-by-case basis. To submit a request for refund, please email donorsupport@cerebralpalsy.org.au.
When a request for refund is received, a member of the Donor Support Team will assess the request. The following reasons will usually be considered favourably:
Where a situation does not fit into the above criteria, the Donor Support Manager will consult with the Head of Individual Giving to resolve the matter.
In all instances, CPA will not refund past the current tax year, unless there are special circumstances approved by the Donor Support Manager and / or Head of Individual Giving. 
If a supporter is not satisfied with the outcome of the decision to refund, a further request can be escalated to the Head of Finance by email.
Approved refunds will be paid to the bank account or credit card originally debited within ten working days of the decision.
