Direct Debit Request Service Agreement

Our Commitment to You

This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR) arrangements made between Cerebral Palsy Alliance ABN 45 000 062 288 (APCA ID 207171) and you, the supporter. It sets out your rights, our commitment to you and your responsibilities to us, together with where you should go for assistance. A tax receipt for your donations will be issued to you at the end of the financial year.

Drawing Agreement

Cerebral Palsy Alliance will debit your selected account on or around the chosen due date and regularly thereafter according to your chosen donation frequency as set out in the Direct Debt Request. When the debit due date falls on a public holiday the donation will be processed on or around the closest business day.

If you are uncertain as to when the debit will be processed please contact Cerebral Palsy Alliance on the number below or speak with your financial institution. Please allow for up to 14 days for payments to be processed.

You authorize, unless you advise otherwise, reasonable increases to your donation amount to cover future rises in cost.

Cerebral Palsy Alliance provides 14 days notice if we propose to vary any of the direct debit arrangements.

YOUR RIGHTS

Changes to the Arrangement

To defer or alter your direct debit with Cerebral Palsy Alliance, or to stop or cancel your direct debit request, please direct all enquiries to our Donor Support team before contacting your financial institution, using details below. We require 14 days notice of request to cancel or alter your direct debit agreement.

Email: donorsupport@cerebralpalsy.org.au

Post: PO Box 171 Forestville NSW 2087.

 

Disputes

If there is a discrepancy in the understanding between either parties the amount under dispute will be considered under the Cerebral Palsy Alliance Supporter Refund Policy and may be directed to your financial institution. If you wish to dispute any debit items please contact Cerebral Palsy Alliance using the details below:

Phone: 1300 136 140

Email: donorsupport@cerebralpalsy.org.au

Post: PO Box 171 Forestville NSW 2087.

 

Your Commitment to Us

Direct Debiting through the Bulk Electronic Clearing System is not available on every account. It is the responsibility of the Supporter to check the account details provided are correct. If in doubt please ask your financial institution.

It is the responsibility of the Supporter to have sufficient clear funds available in the account by the due date to permit payment of the debit. Should a debit be returned unpaid the supporter is responsible for any fees that are incurred against their account by their financial institution.

It is the responsibility of the supporter to contact us if your credit card expires, your card has been reported lost or stolen or you have cancelled your card. This will avoid unnecessary bank fees, prevent missing payments and will save us in administration costs.

 

Your Privacy

Cerebral Palsy Alliance respects and upholds your rights to privacy under the Australian Privacy Principles (Privacy Act 1988) in regulating how we collect, use, disclose and uphold your personal information. Should you require such information to be provided in connection with any claim made on it relating to a debit, and for full details of the Cerebral Palsy Alliance Privacy Policy, contact using the details above or visit https://cerebralpalsy.org.au/privacy/

 

Thank you for your support.