Direct debit request service agreement

Our Commitment to You

This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR) arrangements made between Cerebral Palsy Alliance (ABN 45 000 062 288) (CPA)(APCA ID 207171) and you, the supporter. It sets out your rights, our commitment to you and your responsibilities to us, together with where you should go for assistance. A tax receipt for your donations will be issued to you at the end of the financial year.

Drawing Agreement

CPA will debit your selected account or card on or around the chosen due date and regularly thereafter according to your chosen donation frequency as set out in the Direct Debt Request. When the donation due date falls on a public holiday the donation will be processed on or around the closest business day.

If you are uncertain as to when the donation will be processed, please contact CPA or speak with your financial institution. Please allow for up to 14 days for payments to be processed.

CPA provides 14 days’ notice if we propose to vary any of the direct debit arrangements.

Your rights

Changes to the Arrangement

To defer or alter your direct debit with CPA, or to stop or cancel your direct debit request, please direct all enquiries to our Donor Support team before contacting your financial institution. We require 14 days’ notice of request to cancel or alter your direct debit agreement.

Feedback and Complaints

Please refer to the Terms and Conditions for Donations

Refunds

Please refer to the Terms and Conditions for Donations

Your Commitment to Us

Direct debiting through the Bulk Electronic Clearing System is not available on every account.

As a supporter, it is your responsibility to:

• check that the direct debit details you provide to CPA are correct. If in doubt, please ask your financial institution;
• have sufficient funds available in the nominated account or card by the debit due date to facilitate payment of the donation. Should a debit be returned unpaid, you are responsible for any fees incurred as a result by your financial institution; and
• contact us if your credit card expires, is lost or stolen or you have cancelled your card. This will avoid unnecessary bank fees, prevent missing payments and will save us in administration costs.

Your direct debit arrangement may be subject to the terms and conditions of the payment platform. Please ensure you have read and understood those terms and conditions.

CPA contact details

Phone: 1300 136 140
Email: donorsupport@cerebralpalsy.org.au
Post: PO Box 171 Forestville NSW 2087.

Your Privacy

Cerebral Palsy Alliance respects and upholds your rights to privacy under the Australian Privacy Principles (Privacy Act 1988) in regulating how we collect, use, disclose and uphold your personal information. For details, please refer to the CPA’s Privacy Policy.