Training FAQs

Training FAQs

Check out our FAQ section for answers to frequently asked questions. If you can't find an answer to your question, don't hesitate to contact us

General questions

At Training Alliance, we offer a wide range of online training programs that cater to the specific needs of disability professionals. Our comprehensive training portfolio includes induction training, refresher training, and professional development opportunities, with a variety of online learning modules designed for disability support workers. These modules cover an array of topics such as healthcare, workplace safety, disability awareness, promoting health, preventing violence and abuse, and infection prevention and control. 

Our online training programs are designed to equip you with the knowledge and skills necessary to excel in the disability sector. Upon completing our training, you will gain a comprehensive understanding of industry best practices, enabling you to provide the highest quality support to individuals with disability.   

You will learn about a range of topics including healthcare, workplace safety, disability awareness, promoting health, preventing violence and abuse, and infection prevention and control. Additionally, our training will help you develop critical skills such as communication, problem-solving, decision-making, and teamwork, which are essential for success in the disability sector. With our expertly designed programs, you can be confident that you will be equipped with the necessary knowledge and skills to provide exceptional support to people with disability

When you register for a course, you can pay using a credit card. This option is especially suitable for individuals paying for their own training. Alternatively, if your employer has agreed to pay the training fee on your behalf, you can request an invoice to be sent to them. In this case, we will send an invoice to your employer with the details of the course and the cost, and they will be responsible for paying the fee.   

We are committed to making our training accessible and affordable for everyone, and our payment options reflect this commitment. If you have any questions or concerns regarding the payment process, please feel free to contact us, and our friendly team will be happy to assist you. 

To complete your course, we recommend that you use a PC, laptop, or tablet with Google Chrome as your web browser. Please avoid using a mobile phone to complete the training, as the courses have been designed to work best on a laptop or larger device.

There can be a delay of up to 1-business day for access to be opened to the learning hub. If you need to access this earlier, please contact us during business hours via phone on 02 9975 8715.

Yes, your organisation can host our learning content on your existing LMS. We can collaborate with you to integrate our content into your LMS. Contact our customer support team for more information

Yes, we offer group and enterprise rates for purchasing multiple courses for multiple users. Our pricing structure is designed to provide cost-effective solutions for organisations. To enquire about these rates, please contact our sales team. We aim to accommodate your needs and provide additional benefits such as dedicated account managers and progress tracking. Contact us for more information.

Online learning

Online learning, also known as e-learning, is a type of education that takes place over the internet or via a digital platform. This means that you can learn new skills and knowledge from the workplace or home, at any time that suits you.

Online learning provides a flexible and convenient way for individuals to learn new skills and knowledge. This is because you can access the materials and resources from anywhere with an internet connection. Online learning also allows for self-paced learning, which means you can work at your own speed and take breaks when you need to.

Disability support workers can benefit from online learning in several ways. For example, online learning can provide them with the opportunity to upskill and gain new knowledge and techniques to better support individuals with disabilities. It can also provide a convenient way for them to complete mandatory training and stay up to date with compliance requirements.

We offer a variety of online learning modules specifically designed for disability support workers including topics such as healthcare (Assist with medications, Nutrition for people with disability, Oral hygiene for people with disability, etc.), workplace safety (Manual Handling, WHS awareness and duty of care), and disability awareness and inclusion programs. Other modules cover areas such as promoting health, preventing violence and abuse, and infection prevention and control.

Our online learning modules can be accessed via our Learner Management System (LMS). 

Course durations vary from 40 minutes to 2 hours, with the majority lasting around 1 hour. The suggested duration for each course can be found on the course description page.

As a host of online learning, we request your personal information via our course registration page primarily for identification and authentication purposes. By providing your personal information, we can verify your identity and ensure that only authorised individuals have access to our learning resources. This measure helps us maintain a secure and safe learning environment for all users. Rest assured that we manage your personal information with utmost care and in compliance with applicable data protection laws.

Written requests for cancellations and refunds must be submitted to the Training Alliance administration via email.  

  • Refunds will be processed within a maximum of 7 days following approval.  
  • No refunds will be provided for courses that have been purchased and completed by the student.  
  • If a course is cancelled, a 20% cancellation fee will be charged for any purchased course, regardless of whether it has been started or not.  

The length of time that you have access to the online learning modules will depend on the specific module that you have purchased. Please refer to the module details for more information. However, we strive to provide ongoing access to our modules to ensure that you have the resources you need when you need them.

Our staff are available Monday to Friday during business hours. Contact us directly with any enquiries you may have. We will respond as soon as possible.

Yes, we offer technical support and assistance with our online learning modules. If you have any questions or concerns, please contact our support team. Our team is available to ensure that you get the most out of your online learning experience.

Yes, upon completion of the online learning module, you will receive a digital certificate of completion that you can download and print. This certificate serves as proof that you have successfully completed the module and can be used to demonstrate your knowledge and skills to potential employers.   

Please note this can take 10 minutes to generate after completion of the learning.   

If you have forgotten your username or password, you can reset it by clicking on the “forgot password” link on the login page. You will receive an email with instructions on how to reset your password. 

If you are still unable to log in after resetting your password, please contact our support team for further assistance. 

To complete an online module, you need to read or watch all the content in the module carefully. You may also have to complete quizzes or assessments that evaluate your knowledge.

No, you do not have to complete the course in one sitting. You can work through the course at your own pace and pick up where you left off next time.

Your course will be available within one business day from time of purchase. You can access the courses you purchased by logging into the online learning system and clicking on the course link. Instructions will be emailed to you on the email you provided.

If your online course is not showing as complete, make sure that you have reviewed all the content and finished any quizzes or assessments included in the module. If you have completed everything and still see it as incomplete, contact customer support for further assistance. There can be a delay of up to 2-hours from time of completion until this is reflected on your dashboard.

To see the learning modules you have already completed, log into the online learning system and look for your course history or completion records. These records will show which modules you have completed and which ones you still need to finish.

To continue where you left off in a course, click on the “Exit activity” option at the top right-hand side of the screen each time you leave a course. It is recommended to use Google Chrome as your browser. 

How to get started in the Online Learning System

  1. Open the email titled ‘Cerebral Palsy Alliance: New user account’ from Training Alliance.  
  2. Click the link and enter your username and password, and then click on the LOGIN button.  
  3. On your first login, update your password and remember it for future use.  
  4. If you forget your password, use the ‘Forgotten your username or password’ link on the login page.  
  5. Once you are logged in, you will be taken to your dashboard.  
  1. To access a course, click on the course name or image.  
  2. To see courses you have completed, choose “COMPLETED” from the drop-down menu.  

Please note that these can take up to 10 minutes to generate from completion of the learning

  1. Under Course Content, click on the certificate icon.  
  2. Click on the “VIEW CERTIFICATE” button to view and download your certificate.  
  3. Your certificate will now appear under “My certificates” on the left-hand side menu, where you can also download them.  

Contact us

Our staff are available Monday to Friday during business hours. Contact us directly or fill out the form below with any enquiries you may have. We will respond as soon as possible.

Cerebral Palsy Alliance is a registered training organisation (RTO No. 90213) and we deliver training and assessment and issue Nationally Recognised Qualifications. 

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NSW Disability industry innovation awards 2013
Winner national awards 2013 Australian Institute of training and development
2015 NSW training awards. State finalist industry collaboration
Platinum winner Learn x impact awards 2017
Winner learn x awards gold 2021