Management of Acute Respiratory Infections at CPA

Our highest priority is the health and wellbeing of our clients and their families, and providing a safe environment at our CPA Community Centres and sites.

What are Acute Respiratory Infections?

Acute Respiratory Infections (ARI) encompass a range of infections caused by respiratory viruses, including COVID-19, influenza, and RSV (Respiratory Syncytial Virus) and are defined by a recent onset of new or worsening cough, runny nose, breathing difficulty, and/or sore throat with or without other symptoms. 

All CPA sites are following the latest NSW/ACT Health guidance. For any specific concerns or queries, contact our Client Service Consultants on 1800 378 888 or 

Acute Respiratory Infections (ARI) and CPA Services Frequently Asked Questions

Yes, however we would ask that to protect and safeguard clients and their families, and CPA staff clients and visitors should not attend Therapy, Packforce, or Lifestyles community centres when experiencing COVID, influenza or recent onset of any other respiratory symptoms. If arriving on these sites’ clients and visitors who are unwell, will be asked to return home.

Yes, we have had great success with the uptake and delivery of services via CPA Telepractice. We continue to hear from families and clients about how valuable the service has been, allowing them to keep achieving goals and positive outcomes. As part of our commitment to best practice and support for all clients and families, we will continue to deliver beneficial services via CPA Telepractice. 

NSW and ACT Health advises for the best protection against severe illness it is important to be up to date for all vaccinations including COVID-19 and influenza. CPA strongly encourages clients and visitors to be vaccinated for COVID-19 and to receive their booster when it is due.   

Yes, CPA staff, volunteers, and students are vaccinated against COVID-19, and we offer staff annual influenza vaccinations. 

As always, our priority is the health, safety, and wellbeing of all our clients and their families. As such, we continue to follow any guidance from NSW and ACT Health.   

As always, our priority is the health, safety, and wellbeing of all our clients and their families. As such, we mandated that all CPA staff, volunteers, and students must be vaccinated against COVID-19. 

For clients attending CPA Community Centres and sites, we continue to have the following safety procedures in accordance with NSW/ACT Health advice: 

  • Vaccination– CPA strongly encourages clients and visitors to be vaccinated for COVID-19 and Influenza and to receive their boosters when it is due. To ensure the safety of our clients, staff, and volunteers where people are unvaccinated, CPA may undertake a risk assessment if deemed necessary.  
  • RAT testing – we will conduct RAT tests on clients and staff where there is an indication of an Acute Respiratory Infection on site.    
  • Hygiene – increased cleaning measures and routines have been implemented across all sites at CPA and includes.   
  • Strict standard infection control and environmental cleaning procedures. 
  • Infection prevention refresher training for staff  
  • When staff are working directly with clients during personal care routines they will wear surgical masks, gloves & protective eyewear (for some tasks). When clients are suspected/confirmed positive to an Acute Respiratory Infection staff will wear   4-point PPE (P2 masks, gloves, goggles, and gowns). 
  • We may request visitors to a site to wear masks to help protect those most vulnerable, where there is an increased risk in transmission of an Acute Respiratory Infection or where CPA receives further NSW/ACT Health advice.  

Further Acute Respiratory Infection information and Fact sheets can be obtained by clicking this link 

CPA’s current cancellation and no-show guidelines remain in place and can be found here. 

However, if you need to change or cancel an appointment due to concerns around Acute Respiratory  infection , please contact us to discuss cancellation arrangements on phone 1800 378 888 or email 

To reschedule or cancel an appointment, please notify your service directly via your usual site contact phone number or email. 

Yes. The Council for Intellectual Disability has created easy read guides about the roadmap out of lockdown, COVID-19 vaccinations and much more. You can access these on the CID website via this link. 

The Australian Government Department of Health website provides COVID-19 information and resources for people living with disability, please visit the links below.