Collection Notice - Donors and Supporters

These Guidelines relate to the Privacy and Information Security Policy.

What personal information do we collect and why?

Cerebral Palsy Alliance (ABN 45 000 062 288) (CPA) is collecting your personal information (this may include your name and pronoun, date or year of birth (for regular donors), contact details including address, telephone numbers and email address, payment details* (such as credit card information including type, name on credit card, credit card number, expiry date and CCV number, bank account details including BSB and account numbers); transaction details including authorisations and transaction amounts, records of your communication and interaction with us, your support for our work such as signing a petition, participation in an event, details and history of your communication preferences so that we can:

• process donation payments and provide you with a tax receipt;
• contact you;
• verify your identity and any information you have provided to us;
• manage our relationship with you;
• address or respond to any requests from you;
• provide refunds;
• process payment of raffle tickets;
• send you information about the impact of your donation and other information which may be of interest to you;
• better understand our donors and supporters and based on anonymised profiles, appeal and market to similar people;
• communicate with you about the promotion of our services and programs for fundraising purposes or to invite you to participate in events such as by way of direct mail, telemarketing, by email, SMS, MMS or digital communications; and
• comply with our regulatory and statutory obligations.

We require a donor’s name, email address and postal address to provide a tax receipt or send information about the impact of a donation. However, CPA may also collect and retain other information about donors in order to communicate with them and ensure a complete and accurate record of a donor’s history and engagement with CPA.

We or our third party service providers may also monitor and record communications with our donors (including email and telephone) for security, dispute resolution and training purposes. CPA will always let you know when a conversation is being recorded.

We may also use your personal information for purposes related to those described above which would reasonably be expected by you.

We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).

Optional information

CPA also collects, at your option, information that will assist us in understanding the demographics of our donors and supporters. This includes:

• the name of the organisation you work with and your profession;
• sensitive information about your health such as your disability;
• your connection and story to our cause; and
• interests and opinions.

At your option, you may also make a donation in honour of another person. Where you choose to do so, you must obtain the consent of such other person before providing their information to CPA.

* Payment details – further information

CPA will not retain your credit card details for single payment donations. When you authorise CPA to process regular donations, your payment details will be stored in a Payment Card Industry Data Security Standard compliant vault and only tokenized details will be stored in our customer relationship management system.

If you make a donation via our website, you will be directed to a secure third-party payment gateway. Payments made through such payment gateways are subject to the terms and conditions of the relevant third-party gateway.

How we collect your personal information

We generally collect personal information directly from you:

• via a CPA website;
• when you communicate with us about donations (eg. over the phone, via email or in person);

We also collect information:

• from various CPA service providers that we engage to assist us in our activities, such as a telemarketing agency that we engage to make phone calls on our behalf or a face-to-face fundraiser that we engage to fundraise on our behalf. A CPA service provider may use third-party hosted and maintained platforms to collect information;
• automatically, for example when a donor visits a website which displays a CPA advertisement, or engages with us online via CPA social media platforms; and
• from an external source, such as via Australia Post to update existing donor mailing addresses, from public directories, or obtaining details for prospective donors from third-party suppliers.

If you do not provide the information requested

If you do not provide us with the personal information we have requested, we may not be able to process your donation to CPA.

Sharing your personal information

We may disclose your personal information to our related companies, third-party service providers (such as service providers that assist us within printing and sending communications to our donors, sending electronic communication or making phone calls to prospective and current donors) we use in conducting our business.

We may also disclose your personal information where we are required or authorised by Australian law to do so.

Further information

Further information about how we handle your personal information, including details about how you can access and correct your information and how you can complain about a breach of the Australian Privacy Principles (as well as how we will deal with any complaint) can be found in our Privacy Policy available at https://cerebralpalsy.org.au/privacy/.

Contact us

If you want to know more before donating to CPA, please email donorsupport@cerebralpalsy.org.au

You can contact us about this Collection Notice by getting in touch with our Privacy Officer, using the following details:

The Privacy Officer
Cerebral Palsy Alliance
PO Box 171, Forestville NSW 2087
Email: privacy@cerebralpalsy.org.au
Phone: 02 9975 8000 (+61 2 9975 8000)