Training FAQs

Online learning, also known as e-learning, is a type of education that takes place over the internet or via a digital platform. This means that you can learn new skills and knowledge from the workplace or home, at any time that suits you. 

Online learning provides a flexible and convenient way for individuals to learn new skills and knowledge. This is because you can access the materials and resources from anywhere with an internet connection. Online learning also allows for self-paced learning, which means you can work at your own speed and take breaks when you need to. 

Disability support workers can benefit from online learning in several ways. For example, online learning can provide them with the opportunity to upskill and gain new knowledge and techniques to better support individuals with disabilities. It can also provide a convenient way for them to complete mandatory training and stay up to date with compliance requirements. 

We offer a variety of online learning modules specifically designed for disability support workers including topics such as healthcare (Assist with medications, Nutrition for people with disability, Oral hygiene for people with disability, etc.), workplace safety (Manual Handling, WHS awareness and duty of care), and disability awareness and inclusion programs. Other modules cover areas such as promoting health, preventing violence and abuse, and infection prevention and control. 

Our online learning modules can be accessed via our Learner Management System (LMS). 

Course durations vary from 40 minutes to 2 hours, with the majority lasting around 1 hour. The suggested duration for each course can be found on the course description page. 

As a host of online learning, we request your personal information via our course registration page primarily for identification and authentication purposes. By providing your personal information, we can verify your identity and ensure that only authorised individuals have access to our learning resources. This measure helps us maintain a secure and safe learning environment for all users. Rest assured that we manage your personal information with utmost care and in compliance with applicable data protection laws.

Written requests for cancellations and refunds must be submitted to the Training Alliance administration via email.  

• Refunds will be processed within a maximum of 7 days following approval.  

• No refunds will be provided for courses that have been purchased and completed by the student.  
• If a course is cancelled, a 20% cancellation fee will be charged for any purchased course, regardless of whether it has been started or not.  

The length of time that you have access to the online learning modules will depend on the specific module that you have purchased. Please refer to the module details for more information. However, we strive to provide ongoing access to our modules to ensure that you have the resources you need when you need them.

Our staff are available Monday to Friday during business hours. Contact us directly with any enquiries you may have. We will respond as soon as possible. 

Yes, we offer technical support and assistance with our online learning modules. If you have any questions or concerns, please contact our support team. Our team is available to ensure that you get the most out of your online learning experience.

Yes, upon completion of the online learning module, you will receive a digital certificate of completion that you can download and print. This certificate serves as proof that you have successfully completed the module and can be used to demonstrate your knowledge and skills to potential employers.   

Please note this can take 10 minutes to generate after completion of the learning.   

If you have forgotten your username or password, you can reset it by clicking on the “forgot password” link on the login page. You will receive an email with instructions on how to reset your password. 

If you are still unable to log in after resetting your password, please contact our support team for further assistance. 

To complete an online module, you need to read or watch all the content in the module carefully. You may also have to complete quizzes or assessments that evaluate your knowledge. 

No, you do not have to complete the course in one sitting. You can work through the course at your own pace and pick up where you left off next time. 

Your course will be available within one business day from time of purchase. You can access the courses you purchased by logging into the online learning system and clicking on the course link. Instructions will be emailed to you on the email you provided.

If your online course is not showing as complete, make sure that you have reviewed all the content and finished any quizzes or assessments included in the module. If you have completed everything and still see it as incomplete, contact customer support for further assistance. There can be a delay of up to 2-hours from time of completion until this is reflected on your dashboard.

To see the learning modules you have already completed, log into the online learning system and look for your course history or completion records. These records will show which modules you have completed and which ones you still need to finish. 

To continue where you left off in a course, click on the “Exit activity” option at the top right-hand side of the screen each time you leave a course. It is recommended to use Google Chrome as your browser.