New NDIS price guide announced

New NDIS price guide announced
Posted on Thu 2 Jul 2020

Dear CPA clients, families and representatives

As you may know, the National Disability Insurance Scheme (NDIS) reviews and updates its pricing guide each year, to ensure the costs of NDIS services can be delivered in the scheme for the following financial year. The pricing guide regulates the cost that providers can charge for services.

The new NDIS price guide for the period 1 July 2020 through to, and including, 30 June 2021 has just been released.

How do these price changes affect me?

As of 1 July, CPA will be applying the new prices to our services.

If there are price changes to the services you use, the NDIS will automatically index your plan from 1 July 2020 to take these changes into account. The NDIS has advised this will be reflected in your plan funds on 11 July, but will be applicable from 1 July onwards.

The COVID 19 levy will end on 30 June 2020 and CPA has updated our system to reflect this change. 

While not all services have received price changes, there will be some changes to:

· the cost of support from a Disability Support Practitioner,

· the use of out of home short term Accommodation (Respite), and

· some changes to funding for Supported Employment and Accommodation.

If you currently access Supported Employment (Packforce) or Supported Accommodation, we will provide more information as we are updated by the NDIS.

The NDIS also announced there will be some changes to the cost and structure of group programs, however there is currently no change to CPA group programs.

CPA has also decided not to implement the additional travel costs for therapy, which means you will not be charged for tolls, parking or kilometres. Travel will continue to be charged in increments of 20mins, 45mins or one hour.

It’s important to note that these cost increases should not impact your goals or service commitments, as the NDIS has committed to upgrade your annual funding to reflect the new price guide.

Updated cancellation policy

One change to be mindful of is around Appointment Cancellations. Your appointments and well-being are very important to us and we understand there will be times when your schedule changes.

From 1 July, if you know you will not be able to attend an appointment, you will need to provide 48 hours’ notice (2 business days) to avoid paying 100% of the appointment fee.  This notice period enables us to reschedule other clients so we can cover the cost of the practitioner’s time.

In cases where you or a family member are affected by circumstances beyond your control, we ask that you contact us as soon as possible to discuss options. These may include telepractice, or in the case of medical issues, waiving of the fee.

If you need to cancel your attendance at a program or group please discuss with us, as the cancellation charges and notification period may differ based on the cost and structure of the program.

If you have any concerns about these changes to cancellation policies, please reach out. We’re here to help.

Where can I find more information?

Further details of the new price guide can be found by visiting

You can also contact us on 1300 888 378 or at to arrange a discussion with your Client Engagement Consultant, your therapist, program manager or practitioner.

Kind regards,
Paul Henderson
Chief Operating Officer, CPA

Fri 18 Dec 2020
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