Collections Notice - Donors and Supporters

These Guidelines relate to the Privacy and Information Security Policy.

What personal information do we collect and why?

Cerebral Palsy Alliance (ABN 45 000 062 288) (CPA) is collecting your personal information (this may include your name and pronoun; date of birth; contact details including address, telephone numbers and email address; payment details such as credit card information including type, name on credit card, credit card number, expiry date and CCV number; bank account details including BSB and account numbers; transaction details including authorisations and transaction amounts; records of your communication and interaction with us; your support for our work such as signing a petition, participation in an event; details and history of your communication preferences) so that we can:

  • process donation payments and provide you with a tax receipt;
  • contact you;
  • verify your identity and any information you have provided to us;
  • manage our relationship with you;
  • address or respond to any requests from you;
  • provide refunds;
  • process payment of raffle tickets;
  • send you information about the impact of your donation and other information which may be of interest to you; and
  • better understand our donors and supporters and based on de-identified profiles, appeal and market to similar people.


We may also monitor and record communications with our donors (including email and telephone) for security, dispute resolution and training purposes. CPA will always let you know when a conversation is being recorded.

We may also use your personal information for purposes related to those described above which would reasonably be expected by you.

We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).

Optional information

CPA also collects, at your option, information that will assist us in understanding the demographics of our donors and supporters. This includes:

  • the name of the organisation you work with and your profession;
  • sensitive information about your health such as your disability;
  • your connection and story to our cause; and
  • interests and opinions.


At your option, you may also make a donation in honour of another person. Where you choose to do so, you must obtain the consent of such other person before providing their information to CPA.

How we collect your personal information

We generally collect personal information directly from you:

  • via a CPA website;
  • when you communicate with us about donations (e.g. over the phone, via email or in person).

We also collect information:

  • from various CPA service providers that we engage to assist us in our activities, such as a telemarketing agency that we engage to make phone calls on our behalf or a face-to-face fundraiser that we engage to fundraise on our behalf. A CPA service provider may use third-party hosted and maintained platforms to collect information;
  • automatically (e.g. when a donor visits a website which displays a CPA advertisement, or engages with us online via CPA social media platforms); and
  • from an external source (e.g. Australia Post) to update existing donor mailing addresses, from public directories, or obtaining details for prospective donors from third-party suppliers.

If you do not provide the information requested

If you do not provide us with the personal information we have requested, we may not be able to process your donation to CPA.

Sharing your personal information

We may disclose your personal information to our related companies or third-party service providers (e.g. service providers that assist us with printing and sending communications to our donors, sending electronic communications or making phone calls to prospective and current donors) we use in conducting our business.

We may also disclose your personal information where we are required or authorised by Australian law to do so.

Further information

Further information about how we handle your personal information, including details about how you can access and correct your information and how you can complain about a breach of the Australian Privacy Principles (as well as how we will deal with any complaint) can be found in our Privacy Policy available at

Contact us

If you want to know more before donating to CPA, please email

You can contact us about this Collections Notice by getting in touch with our Privacy Officer, using the following details:

The Privacy Officer
Cerebral Palsy Alliance
PO Box 171, Forestville NSW 2087
Phone: 1300 888 378 (+61 2 9975 8000)