Important information for CPA clients: COVID-19

Important information for CPA clients:  COVID-19
Posted on Mon 30 Mar 2020

To all our CPA families and clients,

These are incredibly tough times and I know you will be concerned about your family’s well-being. I want to assure you that now, more than ever, our clients’ health and safety is at the heart of our practice. 

As you may already be aware, in line with the Australian Government’s direction to halt all non-essential services, we have closed our sites to ‘in person’ therapy and lifestyle services. For clients living in CPA Accommodation, our nursing staff, house managers, and disability support practitioners continue to provide ‘in-person’ support, with strict infection control, environmental cleaning, community outing procedures and visiting procedures in place to ensure our clients are as safe as possible.  

Continued access to CPA expertise at home
While our site doors may have temporarily closed, I am pleased to say that online access to our services continues. Last week, many of our clients transitioned to receiving service via CPA Telepractice, and we’ve received some wonderful feedback. 

Over the coming weeks, we will roll out more services via CPA Telepractice, including all our therapies (Speech Therapy, Physiotherapy, Occupational Therapy, Exercise Physiology), as well as a number of social and inclusion offerings via an online coach. This means you will still be able to access services that will help you achieve your goals.

Please contact your Client Engagement Consultant, therapist, program manager or practitioner to discuss what’s right for you. As always, you can reach us on 1300 888 378 or 

NDIS Plans and Funding
You may have recently received an update from the NDIA, announcing that plans will no longer finish on their expired date, instead they will automatically extend for a further 365 days.

This is great news, because it means your extended plan will have the same budget and supports as your existing one, so you can book appointments with the knowledge that the NDIA will fund your future needs.

If you are happy with the supports in your current plan, you can simply advise the NDIA when they contact you for your review meeting and they will extend automatically for up to 24 months.

There will also be a more flexible approach in how you use money in your core and capacity building categories. You can now touch base with the NDIA to discuss moving money around to ensure you’re accessing the most appropriate supports for you right now.

If you’re finding this a particularly challenging time, you can now use some of your core funding to access support coordination, which can take some of the stress out of managing your supports.

Remember we are here for you, now and always. If you’re worried or concerned about any of your supports and services we are just a phone call away.

Rob White, CEO
Cerebral Palsy Alliance

An important update from our COO about how we can provide continuity of service and support you, following the NDIS announcement regarding pricing and increased flexibility in how you can use your funding. 

COVID-19, otherwise known as Coronavirus, is impacting everyone around the world at the moment, but is having an even greater impact on our community of people living with cerebral palsy and other disabilities.